Complaints (Informal and Formal) and Alternative Dispute Resolution (ADR) Process

Complaints (Informal and Formal) and Alternative Dispute Resolution (ADR) Process

The Complaints and ADR Programs are responsible for ensuring that DTRA employees have a fair, neutral, timely and responsive avenue of redress when they believe they have been subjected to discrimination based on their race, color, religion, sex, national origin, age, disability, and/or reprisal for having participated in protected Equal Employment Opportunity (EEO) activity.  These ADR program are also designed to help resolve any type of workplace dispute.  The goal of the Complaints and ADR Programs is to resolve issues at the lowest possible level and to get beyond the issues, so that employees and managers can more quickly return to the DTRA’s mission.  The pre-complaint/ADR Program Manager serves as a technical advisor, and is responsible for ensuring that:

  • Informal Discrimination Complaints are quickly addressed;
  • Determining if the issues raised are appropriate for ADR;
  • Scheduling mediation and providing appropriate notice to complainants, management officials, and witnesses;
  • Providing prompt, fair, and impartial processing of complaints;
  • Communicating the Agency’s policies regarding Equal Opportunity, Sexual Harassment and ADR through appropriate training to the DTRA workforce.

The Complaints and ADR Programs are regulated by Title VII of the Civil Rights Act of 1964, The Age Discrimination and Employment Act of 1967, The Equal Pay Act of 1963, The Americans with Disabilities Act of 1990, and the ADA Amendments Act of 2008.  The 29 Code of Federal Regulation Part 1614 and the EEOC Management Directive (MD) 110 provide guidance and implementing instructions regarding Agency complaint and ADR programs.


The first step for a DTRA employee or an applicant for DTRA employment who believes they have been discriminated against is to contact the Equity, Diversity and Inclusion Office within 45 calendar days of the alleged discriminatory action or the date when the employee or applicant for employment became aware of the alleged discriminatory action. An EEO Counselor will be assigned who will contact the complainant to begin the informal or pre-complaint stage of the process and attempt resolution within 30 calendar days.

EEO Complaints Process Map(pdf)

ADR Process(pdf)

Regulations and Laws:

If you have any questions for Compliant and Compliance Team, please email: or call 703-767-4451.