Complaints and Compliance (Informal and Formal) and Alternative Dispute Resolution (ADR) Programs

Complaints and Compliance (Informal and Formal) and Alternative Dispute Resolution (ADR) Programs

The Complaints and Compliance and Alternative Dispute Resolution (ADR) Programs are dispute resolution avenues available to DTRA employees to ensure they receive a fair, neutral, timely and responsive redress of their complaint when they believe they have been subjected to discrimination based on their race, color, religion, sex, national origin, age, disability, and/or reprisal for having participated in protected Equal Employment Opportunity (EEO) activity. These ADR programs are also designed to help resolve any type of workplace dispute. The goal of the Complaints and ADR Programs is to resolve issues at the lowest possible level and to get beyond the issues, so that employees and managers can more quickly return to the DTRA’s mission. The pre-complaint/ADR Program Manager serves as a technical advisor, and is responsible for ensuring that:

The Complaints and ADR Programs are regulated by Title VII of the Civil Rights Act of 1964, The Age Discrimination and Employment Act of 1967, The Equal Pay Act of 1963, The Americans with Disabilities Act of 1990, and the ADA Amendments Act of 2008. The 29 Code of Federal Regulation Part 1614 and the EEOC Management Directive (MD) 110 provide guidance and implementing instructions regarding Agency complaint and ADR programs.


The first step for a DTRA employee, or applicant for DTRA employment who believes they have been discriminated against, is contacting the Equity, Diversity and Inclusion Office within 45 calendar days of the alleged discriminatory action or the date when the employee or applicant for employment became aware of the alleged discriminatory action. An EEO Counselor will be assigned within 30 days to contact the complainant to begin the informal or pre-complaint stage of the process and attempt resolution within 30 calendar days.

EEO Complaints Process Map(pdf)

ADR Process(pdf)

Regulations and Laws:

If you have any questions for Compliant and Compliance Team, please email: or call 703-767-4451.


DTRA provides cross-cutting solutions to enable the Department of Defense, the United States Government, and international partners to deter strategic attack against the United States and its allies; prevent, reduce, and counter WMD and emerging threats; and prevail against WMD-armed adversaries in crisis and conflict.  

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